Shipping

How do I change or cancel my order?

• If you need to change or cancel your order, you can start the process by filling out our Contact Us form. For fastest results, have your order number ready.

When will my order ship?

• IN-STOCK PRODUCTS: Your merchandise order will typically ship within 1-5 business days from our office in Cedar Hill, Texas. Your order will be shipped by UPS ground or USPS and you will receive an email notification.

• EVENT-SPECIFIC PRODUCTS: We collect these event orders for on-demand production and shipment, so it takes a little longer than in-stock products. If you placed an order at your event, please expect 3-5 weeks for production and shipment. If you purchased an event-specific product online, please expect 3-5 weeks for production and shipment.

• FLASH SALE: Flash sale products will always have an expected ship date on the product page. Items typically ship 7 business days after the close of the flash sale.

How are shipping charges determined?

• Shipping charges are automatically calculated based on real-time USPS or UPS rates, depending on which ship method you choose.

• Saturday and Sunday are not recognized as business days according to USPS and UPS guidelines.

• International orders will ship via USPS International service.